Privacy Policy

This Privacy Policy describes how Wings Over ("we," "us," "our," or "the Company") collects, uses, shares, and protects the personal information of visitors and users ("you" or "your") who access or use our website located at wingsover-menu.click (the "Website") and any related services, features, or content we offer (collectively, the "Services"). Please read this Privacy Policy carefully before using our Website or submitting any personal information to us.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Website and Services immediately.

This Privacy Policy is governed by and complies with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal consumer protection regulations.

1. About Us

Wings Over is a food-related business operating in the United States. We are committed to protecting the privacy and security of our customers and website visitors. Our contact details are as follows:

2. Information We Collect

We collect various types of information in connection with your use of our Website and Services. The categories of information we collect include the following:

2.1 Personal Information You Provide Directly

When you interact with our Website, you may voluntarily provide us with personal information, including but not limited to:

• Contact Information: Your name, email address, phone number, and mailing address when you contact us, place an order, or sign up for our newsletter or promotional communications.
• Account Information: If you create an account on our Website, we collect your username, password (stored in encrypted form), and profile preferences.
• Order and Transaction Information: When you place a food order through our Website, we collect details about the items ordered, order history, delivery address, billing information, and payment method details (processed securely through third-party payment processors).
• Feedback and Communications: Any messages, feedback, reviews, or inquiries you send to us through contact forms, email, or other communication channels.
• Promotional Entries: If you participate in any contests, surveys, or promotional events, we collect the information you provide in connection with those activities.

2.2 Automatically Collected Information

When you visit our Website, we and our third-party service providers automatically collect certain technical and usage information, including:

• Device Information: The type of device you use, operating system, browser type and version, device identifiers, screen resolution, and language settings.
• Log Data: Internet Protocol (IP) address, access times and dates, pages viewed, time spent on each page, referring URLs, and other diagnostic data.
• Usage Data: Information about how you interact with our Website, including links clicked, menu items browsed, search queries, and navigation patterns.
• Location Information: General geographic location derived from your IP address or, with your explicit consent, more precise location data from your device to provide location-based services such as finding the nearest Wings Over location.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior and preferences. Please see Section 8 (Cookie Usage) for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our Services or interact with our social media pages, we may receive publicly available information from those platforms.
• Business Partners: Food delivery platforms, marketing partners, and other business collaborators who share information with us in accordance with their own privacy policies and applicable law.
• Analytics Providers: Third-party analytics tools that provide us with aggregated and de-identified data about Website traffic and user behavior.
• Payment Processors: Limited transactional data from payment processors to confirm and reconcile transactions.

2.4 Sensitive Personal Information

We generally do not seek to collect sensitive categories of personal information. However, if you voluntarily provide information about food allergies or dietary restrictions to ensure safe food preparation, we treat such information with additional care and use it solely to fulfill your order and ensure your safety. We do not sell or share such sensitive information with third parties for marketing purposes.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including arranging delivery or pickup.
• Communicating with you about your orders, including order confirmation, preparation updates, and delivery notifications.
• Managing your account and providing customer support.
• Responding to your inquiries, comments, or complaints.
• Processing payments and preventing fraudulent transactions.

3.2 Website Operations and Improvements

• Operating, maintaining, and improving our Website and Services.
• Monitoring and analyzing usage patterns to enhance user experience.
• Diagnosing technical issues and ensuring the security and integrity of our systems.
• Developing new features, products, and services based on user feedback and behavior.
• Personalizing your experience on our Website, including remembering your preferences and past orders.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and information about new menu items or locations, where you have opted in or where permitted by law.
• Conducting surveys and collecting feedback to improve our Services.
• Running loyalty programs and delivering personalized promotions based on your order history and preferences.
• Serving targeted advertisements through our Website and third-party platforms, subject to your privacy preferences.

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Enforcing our Terms of Service and other applicable agreements.
• Protecting the rights, property, and safety of Wings Over, our customers, and the public.
• Responding to legal requests from government authorities or law enforcement agencies as required by law.
• Preventing, detecting, and investigating fraud, security breaches, and other illegal activities.

3.5 Analytics and Business Intelligence

• Performing data analysis, research, and reporting on business performance.
• Understanding customer trends and preferences to refine our menu and service offerings.
• Measuring the effectiveness of our marketing campaigns and promotional activities.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary consideration. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist us in delivering our Services. These service providers may have access to your personal information only to perform specific tasks on our behalf and are contractually obligated to protect your information and not disclose it for other purposes. These service providers include:

• Payment processors (e.g., Stripe, Square, or similar platforms) for secure transaction processing.
• Cloud hosting and infrastructure providers for Website operations.
• Email marketing platforms for sending newsletters and promotional communications.
• Analytics providers (e.g., Google Analytics) for Website performance monitoring.
• Customer relationship management (CRM) tools for managing customer interactions.
• Food delivery logistics partners for fulfilling delivery orders.
• IT support and cybersecurity service providers.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Protect and defend the rights or property of Wings Over.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of the Website or the general public.
• Protect against legal liability.

4.3 Business Transfers

In the event that Wings Over undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties when you have given us your explicit consent to do so, such as when you participate in co-branded promotions or opt into data-sharing programs.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, and other business purposes without restriction.

5. Data Security Measures

We take the security of your personal information seriously and implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• Encryption: All data transmitted between your browser and our Website is protected using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption. Stored sensitive data, such as passwords, is encrypted using industry-standard hashing algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access it. We use role-based access controls and multi-factor authentication for internal systems.
• Firewalls and Intrusion Detection: We maintain firewalls and intrusion detection systems to monitor for and protect against unauthorized access attempts.
• Regular Security Assessments: We conduct periodic security audits and vulnerability assessments of our systems and infrastructure.

5.2 Administrative Safeguards

• Employee training on data privacy and security best practices.
• Data minimization principles — we only collect and retain data necessary for stated purposes.
• Vendor due diligence to ensure third-party service providers maintain adequate security standards.
• Documented data handling policies and incident response procedures.

5.3 Limitations

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with the applicable laws of the United States.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, our business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions permitted by law (e.g., information needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. You may exercise this right by clicking the "Do Not Sell or Share My Personal Information" link on our Website or by contacting us directly.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to purposes necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality as a result of your exercise of these rights.
• Right to Data Portability: You have the right to receive your personal information in a portable and usable format to the extent technically feasible.

6.2 General Privacy Rights (All Users)

Regardless of your location, we provide all users with the following baseline privacy rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request deletion of your personal information, subject to applicable legal requirements.
• Right to Withdraw Consent: Where we process your information based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us using the following contact information:

• Email: [email protected]
• Website: wingsover-menu.click

We will respond to your request within 45 days of receipt. In certain cases, we may need to extend this period by an additional 45 days, in which case we will notify you. We may need to verify your identity before processing your request to protect your privacy and security. We will not charge a fee for processing your request unless it is excessive or repetitive.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When personal information is no longer needed, we securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Cookie Usage

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and deliver personalized content and advertisements.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of the Website, such as maintaining your session during an order.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting anonymous data about page views, traffic sources, and navigation patterns.
• Functionality Cookies: Remember your preferences and settings, such as saved menu favorites and location preferences.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being placed. Please note that disabling certain cookies may affect the functionality of our Website. For more detailed information about the cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

9. Children's Privacy

If you are under the age of 18, please do not use our Website or submit any personal information to us. If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected personal information from a child under 13, we will immediately delete such information from our systems.

10. International Data Transfers

Wings Over is a United States-based company, and our primary data processing activities occur within the United States. However, because we use certain third-party service providers who may operate in other countries, your personal information may be transferred to, stored, or processed in countries outside the United States.

When we transfer personal information internationally, we take appropriate safeguards to ensure that your data receives an adequate level of protection, including:

• Entering into standard data protection contractual clauses with our service providers where required.
• Ensuring our service providers comply with applicable data protection laws and maintain appropriate security measures.
• Verifying that transfers are made only to countries that provide an adequate level of data protection.

By using our Website and Services from outside the United States, you acknowledge that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

11. Third-Party Websites and Links

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Wings Over. This Privacy Policy applies only to our Website and Services. We are not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.

Third-party content embedded in our Website, such as social media widgets, maps, or video players, may collect information about you independently of our Website. Your interaction with such embedded content is governed by the privacy policies of the respective third-party providers.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Our Website does not currently respond to DNT signals, as there is no uniform standard for how websites should respond to such signals. We will continue to monitor developments in this area and update our practices accordingly.

California residents may also exercise their right to opt out of the sale or sharing of personal information under the CCPA/CPRA, which provides a separate and enforceable mechanism beyond DNT signals. See Section 6 for details on how to exercise this right.

13. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your privacy inquiry, you have the right to file a complaint with the appropriate regulatory authority.

13.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces consumer protection and privacy laws at the federal level in the United States. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.2 California Privacy Protection Agency (CPPA)

If you are a California resident, you may file a complaint with the California Privacy Protection Agency (CPPA), which oversees enforcement of the CCPA/CPRA:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

13.3 State Attorneys General

Depending on your state of residence, you may also file a complaint with your state's Attorney General office, which may have jurisdiction over consumer privacy matters in your state.

14. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the updated Privacy Policy on our Website with reasonable prominence.
• Where required by law or where we deem it appropriate, notify you by email or through a notice on our Website prior to the changes taking effect.

Your continued use of our Website or Services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you must discontinue use of our Website and Services.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries within 30 business days of receipt. For requests related to your rights under the CCPA/CPRA or other applicable privacy laws, please clearly indicate the nature of your request so that we can prioritize and process it appropriately.